You can teach people how to do certain tasks, but they have to have the desire to do them in excellence if you want the best results possible. In order to operate in excellence in the first place, people need to feel inspired and to feel like the tasks they are doing actually mean something (they're actually worth doing) to reach not only short-term, but also long-term goals for the company/organization. I look around and find that many people can't stand being at their jobs, not because the jobs are too dangerous or risky in one way or another, but because they find the jobs quite routine and boring, coupled with the lack of the encouragement of growth by managers/supervisors who only want people who are compliant yes-men and yes-women who never think outside of the box or challenge the status quo. Moreover, I could see if the jobs had maybe some level of routine-ness to them, but the people could still find their tasks exciting due to an environment that allows for new elements to shake things up a bit either daily or weekly.
But the sad truth is that many Americans work at jobs and are not excited, not inspired, and therefore the "I don't care" mindset sets in, and the quality of the work they do decreases. When quality decreases, managers can do either of two things, they can simply say "Do better," or they can SHOW them HOW to actually do better. Part of that involves inspiring the employee and getting him/her to see why excellence is needed. The higher the level of inspiration, the higher the level of company morale.
But hey.... what do I know? I'm just a thinker.
I just want to encourage and inspire as many people as I can for Jesus Christ.